Business integrity

We demonstrate the highest standards of integrity in everything we do. Our engagement with consumers, customers, employees, government officials, suppliers, shareholders and other stakeholders is driven by our values, beliefs and principles.

Our business is largely self-regulated and we pride ourselves on being an industry leader in Nigeria. We are committed to conducting business in accordance with applicable laws and regulations.

We have adopted a risk-based compliance approach which helps us target our resources to those areas where they are most required. This helps us increase efficiency by identifying and assessing business risks proactively and applying appropriate mitigating actions to control these risks.

We use a range of initiatives to embed compliance and ethics across our business, including formal and informal compliance education (e.g. training, workshops and mobile clinics), monitoring, advisory support and breach management.

Convention on Business Integrity

In September 2011 we signed up to the Convention on Business Integrity, underpinning our commitment to good corporate governance, ethical business standards and the values of integrity, honesty and fairness.

We want to do business in the right way every day, everywhere. This is about making sure our people and suppliers demonstrating integrity, living our values, and behaving in an ethical way that underpins our Code of Business Conduct. We expect everyone who works for us and alongside us to uphold human rights and stand up for what is right.

Upholding business integrity

Working with integrity is an important part of who we are and how we achieve our performance ambition to be the best performing, most trusted and respected consumer products company in the world. We all have a part to play in building credibility and trust with stakeholders by doing our jobs in the right way. By being proud of what we do, and how we do it, our conduct will bring about success we can all be proud of.

Reinforcing our Code of Business Conduct

Our Code of Business Conduct is central to how we encourage all our people to work in the right way by making the right choices. Our Code sets out what we stand for as a business and how we demonstrate our high standards of integrity and ethical behaviour. It is guided by our purpose and values. It seeks to provide clarity on how we are expected to behave to build the trust and respect of everyone who interacts with us.

Each year, all eligible employees receive mandatory training as an opportunity to reflect and certify that they have read, understood and complied with the Code and our global policies.  Training is via an interactive e-learning module accessible through any device, or classroom training for those who do not have regular computer access. The training covers topics that help employees understand more about doing the right thing, from grain to glass.

Promoting our whistleblowing service

We encourage everyone to report potential breaches of our Code, policies or standards through our confidential whistleblowing service, SpeakUp. This is run by an independent third-party, is available around the clock and lets employees and external parties report concerns anonymously. This includes issues like bullying, harassment, discrimination and human rights concerns.